Last updated: 14.01.2026

Whitelow House Nursing Home is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website or contact us.

1. Who We Are

Whitelow House Nursing Home
429 Marine Road East
Morecambe, Lancashire
United Kingdom

Telephone: 01524 411167

We are a UK care provider regulated by the Care Quality Commission (CQC).

2. What Information We Collect

We may collect and process the following personal information:

• Name
• Telephone number
• Email address
• Enquiry details submitted through our contact forms
• Any information you voluntarily provide when contacting us

We do not knowingly collect personal data from children via this website.

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and requests
• Arrange visits or provide information about our services
• Communicate with you regarding care enquiries
• Improve our website and services

We only collect information that is necessary and relevant.

4. Legal Basis for Processing

Under UK GDPR, we process personal data based on:

• Consent – when you submit a contact form or enquiry
• Legitimate interests – to respond to enquiries and manage communications
• Legal obligations – where required by law

5. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, or disclosure.

• Data is stored securely
• Access is restricted to authorised personnel only
• We do not keep personal data longer than necessary

6. Sharing Your Information

We do not sell or share your personal information with third parties for marketing purposes.

Information may be shared only when:

• Required by law
• Necessary to provide care-related services
• Requested by regulatory authorities such as the CQC

7. Cookies

Our website may use cookies to improve functionality and user experience.

Cookies help us understand how visitors use our website but do not identify you personally.

You can manage or disable cookies through your browser settings.

8. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to or restrict processing
• Withdraw consent at any time

To exercise your rights, please contact us using the details above.

9. External Links

Our website may contain links to external websites, including the Care Quality Commission website. We are not responsible for the privacy practices of third-party websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Whitelow House Nursing Home
Telephone: 01524 411167

Email: info@whitelowhouse.co.uk